Our 100% Quality Guarantee
We stand behind the quality of every product we sell. If you are not completely satisfied with the quality of your merchandise, you may return it for a refund or replacement within 60 days of the shipping date. NOTE: A re-stocking fee may apply.
How to Return or Exchange a Product:
- Fill-in our Contact Us online form for authorization before returning any merchandise to us. Please Note: Do not return a package unless you have received prior authorization. We reserve the right to refuse all returns that are sent to us without prior authorization.
- If you would like to return a personalized item, please note all web orders are produced exactly as submitted at point of purchase and therefore we cannot replace or refund orders that are submitted errantly.
- If you would like to exchange an item, please indicate the item number, color/size/etc. and the quantity you would like in exchange.
- If you have returned an item, you can expect a refund posted to your account within 7-10 days of the receipt of the returned package.
If you have received a prepaid UPS return label:
- Repack the item for return in a suitable box or bag.
- Attach the prepaid label to the package.
- Drop off at any UPS store or drop box location near you.
For further assistance please contact us online or call our Customer Service team at 1-800-545-5426. Thank you for shopping the Lillian Vernon store, we remain committed to ensuring your complete satisfaction 100% of the time.