Customer Service

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We are here to help.

Review the list of resource links on this page to find specific information about your issue. You may find an answer to your question in our FAQs.

If you wish to check the status of your existing order, you may do so on our Track Order page.

If you would prefer to connect with our Customer Service team, please visit our Contact Us page for ways to reach us & our hours of operation.

Our hours:
(All times are Mountain Time)
Monday – Friday 8 am – 4:30 pm
Saturday & Sunday – Closed

Customer Service

Since 1951, Lillian Vernon has been the trusted destination for distinctive Personalized Gifts, timeless Gifts for Kids, and elegant Holiday Home Décor.