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Customer Service

Personalization Tips

Since so many of our products can be distinguished with a person's name, initials, or special message, we've created these Frequently Asked Questions that specifically relate to personalization. If for any reason this information does not address your particular question, please Contact Us or call 800-901-9291.

Q: Is there a charge for personalization?

A: No. Personalization is free of charge.

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Q: How many letters can I include on the product I've selected?

A: The number of characters (which includes letters, punctuation and spacing) varies from item to item. Please consult the product's description for personalization specifications

Important Note: If you plan to include the word "The" in your personalization, it also varies from item to item. In some cases characters and appropriate space for "The" must be counted as part of your space allocation. For example, The Smith's Garden, would be 18 characters. Please read each product's description for clarification.

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Q: What style of personalization do you offer?

A: Each particular product is customized with a particular typeface and style of personalization (i.e. engraving, hot stamp, embroidery, etc.). The method of personalization is usually included in the product description, and style of font is shown in the accompanying photograph. However, we do reserve the right to change the style of personalization without prior notice.

Important Note: Regardless of how you enter the name, message or initials, we will determine upper and lower case usage.

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Q: What is the difference between initials and a monogram?

A: Initials are merely the first and last, or first, middle and last initial of a person's name - in that order. The number of initials that can be placed on an item is detailed in each product's description. A monogram, however, is always three initials of the person's name, with the last name initial appearing centered in a larger font. We ask, however, that when entering a monogram, you always list the initials in the usual order as first, middle, last. We will automatically style for you.

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Q: Can I use foreign spellings or names in my personalization?

A: You may use any name if it fits in the specified number of characters. However, please note that we cannot use accented or special characters on personalized products.

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Q: Must I provide a name or initials on a personalized product?

A: The option to personalize is yours! All our personalized products can be ordered without any lettering.

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Q: How do I personalize the item I have selected?

A: You'll be able to personalize the products you order in the shopping cart and product detail page.

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Q: How can I order more than one piece of the same item, each with different personalization?

A: If you would like to order multiple items and wish to personalize each one differently, personalize them and add them to your Cart one at a time.

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Q: If I order a product without personalization, can I send it back for personalization in the future?

A: Regrettably we cannot accept an item back for personalization once it has been shipped to our customer. We apologize for any inconvenience this may cause. We encourage you to consider your personalization options before placing an order.

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Q: Is there a delay if I want my item personalized?

A: Since we operate one of the largest state-of-the-art, in-house personalization departments in the country, we've eliminated the customary 4-6 week wait usually associated with personalized products. However, we do allow up to three additional days in processing any part of your order that includes personalized items.

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Q: Why do you promote personalization on children's products?

A: We share your concern for the safety of children, which is why we offer all of our personalized products with or without personalization. This is an individual decision that must be made by each parent. We hope that with all the media coverage regarding this issue, parents realize that names should not be included on personal items until their child is older. Of course, many of our products are used indoors where personalization should not pose any threat to a child's safety.

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Q: What if I'm not happy with the product after it's personalized?

A: Since the company was founded in 1951, Lillian Vernon has offered a 100% customer satisfaction, money-back guarantee on any purchase, even if the product is personalized. For assistance please contact a Customer Service Representative at customerservice@lillianvernon.com or 800-901-9291.